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| Added: 02/09/2024
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| Website Statement |
At the start of August, we went live with a new website which integrated into our ERP. It was to have many new features included within it, that we felt would continue to improve our web experience for our customers while having closer ties to our ERP system make order importing and customer contact management easier tasks.
However, as an off the shelf solution with a few customisations added in, it eventually became a burden and lost some of the flexibility that was expected, and which would have better suited our business processes and the trade in general.
Now, 4 weeks in, we feel the website has flattered to deceive, with some of the issues we’re experiencing don’t have quick and easy fixes available to us as the customer, from the reseller of the site. This is especially disappointing for us, and we had far greater flexibility and access to tailor our previous site to the ease of our customers to deliver a premium service.
As with any big development you sometimes need to stop and take stock of where you are against where you want to be without prejudice of the time and financial investment – and as I like to put it, on this occasion we have to accept that a square peg just doesn’t fit in a round hole.
Therefore, after much deliberation, we have made the decision to revert back to our old website with immediate effect, as not only does it offer the more reliable platform for online trading, but we also now believe that coupled with our new ERP, it will over time be the superior platform to bring enhancements and new features to our web presence.
At the time of writing we have already re-activated the old website on www.glenkrag.net and www.glenkrag.com , we will leave the “new(P21) website” available at www.glenkrag.co.uk until the end of the week to allow users to finish off any orders they have started and then we will redirect it too to our old website.
We’d like to advise customers that your old username and password will work on the old website and not your e-mail address and password that was provided by the newer site, if in doubt then a new password can be requested from the login screen and the “reset password” link below the login boxes, this requires your registered e-mail address and the e-mail will include your login name as well as your password.
If you don’t receive an e-mail, then please either contact website@glenkrag.co.uk and we will investigate or contact our Accounts Services or Sales teams and we will look into it and get details updated or new details sent out.
We’d like to sincerely apologise for any inconvenience this has caused, and we are grateful for your feedback on the services we provide – and we learnt the lesson that sometimes you have to take a step back to move forward.
Brian Lammey – IT Manager
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| [Click Here to Open Printable Version of this Blog] |
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MENU
> Home
> About Us
> Opportunities
> FAQ
> Contact Us
> Blog
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Warning: Use of undefined constant Y - assumed 'Y' (this will throw an Error in a future version of PHP) in /homepages/28/d429691559/htdocs/glenkrag/2017/includes/inc_footerdesktab.php on line 10
© Glenkrag Ltd 2024
Unit 7e Kilroot Business Park | Larne Road
Carrickfergus| Co. Antrim | Northern Ireland
Tel: 0(044)2893 351 491 | Fax: 0(044) 2893 351920
24/7 CCTV is used on our premises for the safety of our staff and customers and crime prevention |
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| Added: 02/09/2024
|
| Website Statement |
At the start of August, we went live with a new website which integrated into our ERP. It was to have many new features included within it, that we felt would continue to improve our web experience for our customers while having closer ties to our ERP system make order importing and customer contact management easier tasks.
However, as an off the shelf solution with a few customisations added in, it eventually became a burden and lost some of the flexibility that was expected, and which would have better suited our business processes and the trade in general.
Now, 4 weeks in, we feel the website has flattered to deceive, with some of the issues we’re experiencing don’t have quick and easy fixes available to us as the customer, from the reseller of the site. This is especially disappointing for us, and we had far greater flexibility and access to tailor our previous site to the ease of our customers to deliver a premium service.
As with any big development you sometimes need to stop and take stock of where you are against where you want to be without prejudice of the time and financial investment – and as I like to put it, on this occasion we have to accept that a square peg just doesn’t fit in a round hole.
Therefore, after much deliberation, we have made the decision to revert back to our old website with immediate effect, as not only does it offer the more reliable platform for online trading, but we also now believe that coupled with our new ERP, it will over time be the superior platform to bring enhancements and new features to our web presence.
At the time of writing we have already re-activated the old website on www.glenkrag.net and www.glenkrag.com , we will leave the “new(P21) website” available at www.glenkrag.co.uk until the end of the week to allow users to finish off any orders they have started and then we will redirect it too to our old website.
We’d like to advise customers that your old username and password will work on the old website and not your e-mail address and password that was provided by the newer site, if in doubt then a new password can be requested from the login screen and the “reset password” link below the login boxes, this requires your registered e-mail address and the e-mail will include your login name as well as your password.
If you don’t receive an e-mail, then please either contact website@glenkrag.co.uk and we will investigate or contact our Accounts Services or Sales teams and we will look into it and get details updated or new details sent out.
We’d like to sincerely apologise for any inconvenience this has caused, and we are grateful for your feedback on the services we provide – and we learnt the lesson that sometimes you have to take a step back to move forward.
Brian Lammey – IT Manager
|
|
| [Click Here to Open Printable Version of this Blog] |
|
| |
|
|
|
|
| |
| |
|
|
|
MENU
> Home
> About Us
> Opportunities
> FAQ
> Contact Us
> Blog
|
|
Warning: Use of undefined constant Y - assumed 'Y' (this will throw an Error in a future version of PHP) in /homepages/28/d429691559/htdocs/glenkrag/2017/includes/inc_footerdesktab.php on line 10
© Glenkrag Ltd 2024
Unit 7e Kilroot Business Park | Larne Road
Carrickfergus| Co. Antrim | Northern Ireland
Tel: 0(044)2893 351 491 | Fax: 0(044) 2893 351920
24/7 CCTV is used on our premises for the safety of our staff and customers and crime prevention |
|
|
| Added: 02/09/2024
|
| Website Statement |
At the start of August, we went live with a new website which integrated into our ERP. It was to have many new features included within it, that we felt would continue to improve our web experience for our customers while having closer ties to our ERP system make order importing and customer contact management easier tasks.
However, as an off the shelf solution with a few customisations added in, it eventually became a burden and lost some of the flexibility that was expected, and which would have better suited our business processes and the trade in general.
Now, 4 weeks in, we feel the website has flattered to deceive, with some of the issues we’re experiencing don’t have quick and easy fixes available to us as the customer, from the reseller of the site. This is especially disappointing for us, and we had far greater flexibility and access to tailor our previous site to the ease of our customers to deliver a premium service.
As with any big development you sometimes need to stop and take stock of where you are against where you want to be without prejudice of the time and financial investment – and as I like to put it, on this occasion we have to accept that a square peg just doesn’t fit in a round hole.
Therefore, after much deliberation, we have made the decision to revert back to our old website with immediate effect, as not only does it offer the more reliable platform for online trading, but we also now believe that coupled with our new ERP, it will over time be the superior platform to bring enhancements and new features to our web presence.
At the time of writing we have already re-activated the old website on www.glenkrag.net and www.glenkrag.com , we will leave the “new(P21) website” available at www.glenkrag.co.uk until the end of the week to allow users to finish off any orders they have started and then we will redirect it too to our old website.
We’d like to advise customers that your old username and password will work on the old website and not your e-mail address and password that was provided by the newer site, if in doubt then a new password can be requested from the login screen and the “reset password” link below the login boxes, this requires your registered e-mail address and the e-mail will include your login name as well as your password.
If you don’t receive an e-mail, then please either contact website@glenkrag.co.uk and we will investigate or contact our Accounts Services or Sales teams and we will look into it and get details updated or new details sent out.
We’d like to sincerely apologise for any inconvenience this has caused, and we are grateful for your feedback on the services we provide – and we learnt the lesson that sometimes you have to take a step back to move forward.
Brian Lammey – IT Manager
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| [Click Here to Open Printable Version of this Blog] |
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