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Glenkrag Ltd
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The Blog

Welcome to the Glenkrag blog, we aim to keep you as informed as possible with the latest news, views and reviews, of products, website updates and anything else which is relevent to our trade.

Added: 28/01/2024
Website Downtime - This Wednesday 2-4pm
We might be starting to sound like a broken record, but we would rather that than have customers lose their basket or miss their order deadline because they did not know.

On Wednesday afternoon our website will be down from 2pm to approx 4pm, this is to facilitate a change of ERP and item structure, anything in your basket at this time will be lost.

[Click Here to Open Printable Version of this Blog]

 
Added: 25/01/2024
New ERP - Next Wednesday/ Thursday
In just one week’s time we’ll be going live with our new ERP system, Epicor Prophet 21.

While we will be doing everything we can to minimize the disruption to service, it’s inevitable there will be some. “You can’t make an omelette without breaking some eggs”, as the saying goes.

The key customer information is as follows
- For orders that get delivered on Thursday 1st of Feb we will be putting in place a cut off time of 2pm, we will not be able to accept any orders or additions after that time.
- As part of the switch of ERP we have to restructure our website, at 2pm our existing website will be shut down for approx. 2 hours. Unfortunately it will not be possible to carry over basket/ cart contents, so anything in your basket or cart needs placed before 2pm or it will be lost.
- When our reworked website comes back online you can place orders again and they’ll be in our new pack sizes and codes (see previous blog post for details of changes). It will be the same domains, same bookmarks, same login details as you have now, and looks and functions largely the same as it is in it’s current state.
- We will switch over systems on Wednesday night and await the rubber stamp of approval on Thursday morning before we can start processing any further orders, this will put us on the back foot a little with our order processing and picking, but we fully expect to have no disruption to Friday deliveries, although we would encourage customers who have the option to order earlier in the week to consider stocking up a bit more on their delivery earlier in the week just incase.
- There will be subtle changes to the stationary and documents that the orders go out on, which we will document and send in accompanying letters to explain.


[Click Here to Open Printable Version of this Blog]

 
Added: 12/01/2024
Mid January Update on Our New ERP & Important Customer Info
You may have seen Gary’s video this week on our Facebook page or YouTube Channel in which he announced that our new ERP will be going live on Thursday 1st of February, and as part of that we would be making changes to some codes and pack sizes.

From the links below you can download a letter with our latest news and explanation of some of the things you can expect to see as well as details of some downtime we’ll need to have on our website. Also attached is a spreadsheet detailing the lines that we will be making changes to and a further PDF explaining those changes. As Gary said in this video, some of these changes may effect you, some of them won’t, but it’s worth looking over them to see.

We will continue to keep you as informed as we work through this transition.

Download - New ERP Announcement 2
Download - Items that will have changes from 1st of Feb 2024 - In Excel
Download - Item Changes Explained

[Click Here to Open Printable Version of this Blog]

 
Added: 12/01/2024
Gary Announces Further Details of Our New ERP
You know it must be big news to get Gary on front of a camera, and indeed it is. Check out Gary talking about our new ERP with a cheeky plug for our new Christmas PreSell.
View Video on Youtube
[Click Here to Open Printable Version of this Blog]

 
Added: 23/12/2023
Our New ERP is Just Around The Corner - Announcement 1
Early in 2024 we will be switching to a new ERP system, check out the Announcement Letter at the link below for further details
Click Here to View Announcement 1
[Click Here to Open Printable Version of this Blog]

 
Added: 16/09/2021
Now Accepting Digital Payments with Secure Payment Links
PayLink makes it easy for Glenkrag to start accepting payments online with our simple and secure pay-by-link solution. With Paylink, you can pay for your invoices faster while reducing your risk, with 3D Secure payments.

Easier digital payment acceptance has arrived.
- Share payment links: Glenkrag will send customisable PayLinks directly to our customers through any of your existing digital channels including email, SMS, WhatsApp, social media, AirDrop and messaging platforms. Or use our inbuilt SMS, email or Whatsapp sharing functionality.
- Secure transactions: You’re the customer pay with your preferred digital payment method and we receive payments via our secure payment page. Enjoy the peace of mind that Strong Customer Authentication is fully supported on all PayLink transactions.
- Collect payments and create loyalty with customers: Easily set up recurring, stored card and one-click payments to make it simple to do business with you. We can Issue refunds, reminders and manage payment links end-to-end with the touch of a button.
- For further details: Speak with our Accounts team to set you up for PayLink

[Click Here to Open Printable Version of this Blog]

 
Added: 06/09/2021
Six Improvements to the Glenkrag Website
It’s said that progress is impossible without change, which is why in recent months our website has undergone a number of changes which we hope will have brought our website on in leaps and bounds of progress. Most of these changes have been quite subtle but all with the emphasis on improving functionality.

Here is a breakdown of some of the recent changes we’ve made

We’ve changed the relationship between accounts and their documents
Up until we made this change if you posted an order or discrepancy through the website then it would only be seen by you. Most of our customers only have one account for the store and that isn’t a big issue, but some have multiple accounts, maybe one for the person who orders dry goods, one for the person who looks after the fish and another for someone who does the accounts. If the person who ordered dry goods posted an order then the person who looked after the account couldn’t see it, nor could they see the discrepancy posted by the person who looks after the fish side of the business. We realised that wasn’t ideal, so we’ve now tied the orders and discrepancies you can see to the trading account and not to the individual user. Now when you look at previous orders you’ll see all the previous orders that have been placed online for the store and not just the user. This also allows our Reps to go in and place an order on behalf of the account which will also show up in your previous orders online and they can view and post discrepancies too. You may already have seen our reps using their phones or tablets more to place orders on the road. It should be noted that the shopping basket still remains unique to each user, one user cannot add or remove items to another person’s basket.

We’re importing web orders directly into our Sales Processing system
We’ve recently switched to using an automated tool to produce orders and pass them straight into our Sales Processing system. This might not sound like it has huge benefits for you the customer but actually it does. We previously printed web orders out, manually noted down the discounts and then they were typed back into our Sales Processing system. By importing orders directly we have taken out the manual human processes, reducing the risks of wrong discounts being given or input errors on those orders as well as being better for the environment not to be printing a lot of web orders out only to reprint them.

See your nett basket value
It has always been a bugbear of our website that the basket showed trade price and not the nett price after any discounts or deals had been applied, so the price you seen on the screen was in some cases higher than the price you’d actually pay. It wasn’t ideal for anyone who was trying to place an order to meet a budget. We’ve now changed that, as of the 1st of September all the values in the basket will show any discount that will be applied to the line as well as the nett line value and order totals, this will also filter through to any orders you look up in your order history that are placed after 1st of September.

Mobile View on More devices
For some years now our website has had a dynamic presentation to it, where it checks the screen resolution it’s being viewed on and presents the best fit of three options that we call mobile, tablet and desktop view. Since we first set that up screen resolutions on phones and tablets have got higher and higher which led to the dynamic element of the website often presenting the desktop version of the site where the phone or tablet version would be much easier to use. We’ve now altered how the website chooses which version is displayed and it now shows the mobile version when it’s viewed portrait regardless of the screen resolution. We hope this will now present the best possible user experience for using the website on your phone or tablet and if you want to switch back then simply turn the device and view it landscape, or a lot of phone browsers have an option in them to display the desktop site.

Speeding Up Handling Discrepancies
It’s just over 2 years since we added a discrepancy form to the website and in that time more and more customers have switched to reporting their discrepancies through the website rather than by e-mail and by phone, have you? It’s quick and easy to log a discrepancy on the website and it gives you a log of what you have reported while at our end it makes it easier to have a digital trail to resolve any issues rather than a paper trail which can sometimes go missing. To try and improve efficiencies when resolving discrepancies we’ve now split it into two forms, one for dry goods and one for live goods, or in most cases goods that should have been live. By dividing discrepancies they can now be delivered directly to the correct department to start investigating them and it makes it a much cleaner process to resolve each discrepancy by the department it relates to rather than have a discrepancy which needs passed through two departments to get a resolution.

We’ve blocked ordering discontinued lines
We’ve always altered the descriptions on the website to show when an item had been discontinued, and customers continued to order them and then they get out of stocked when an alternative item may have been available. We didn’t want to instantly remove items that have been discontinued from the website because they makes you think you’ve gone mad that the item was there last week and gone now, so we have taken away the order box on lines that are discontinued. This means they can no longer be ordered and it allows you the opportunity to look for an alternative product so you have something to put on your shelves.


[Click Here to Open Printable Version of this Blog]

 
Added: 04/08/2021
Happy Retirement Ewan
Today we gathered outside to have a presentation for Ewan Cahoon ahead of his retirement on Friday.
Ewan was one of Glenkrag`s first employees having joined the company in November 1982 as a driver before going into sales and becoming the warehouse manager in 1996, the role which he will retire from this week.
Everyone at Glenkrag would like to wish Ewan a Happy Retirement

[Click Here to Open Printable Version of this Blog]

 
Older Posts Oldest Posts
 
 

Warning: Use of undefined constant Y - assumed 'Y' (this will throw an Error in a future version of PHP) in /homepages/28/d429691559/htdocs/glenkrag/2017/includes/inc_footerdesktab.php on line 10
MENU
> Home
> About Us
> Opportunities
> FAQ
> Contact Us
> Blog
 
© Glenkrag Ltd 2024
Unit 7e Kilroot Business Park | Larne Road
Carrickfergus| Co. Antrim | Northern Ireland
Tel: 0(044)2893 351 491 | Fax: 0(044) 2893 351920
24/7 CCTV is used on our premises for the safety of our staff and customers and crime prevention
Glenkrag Ltd
Like Us On Facebook Follow Us On Twitter Check Out Our YouTube Channel

Click Here to Login/ Signup

 
 
 
 
Added: 28/01/2024
Website Downtime - This Wednesday 2-4pm
We might be starting to sound like a broken record, but we would rather that than have customers lose their basket or miss their order deadline because they did not know.

On Wednesday afternoon our website will be down from 2pm to approx 4pm, this is to facilitate a change of ERP and item structure, anything in your basket at this time will be lost.

[Click Here to Open Printable Version of this Blog]

 
Added: 25/01/2024
New ERP - Next Wednesday/ Thursday
In just one week’s time we’ll be going live with our new ERP system, Epicor Prophet 21.

While we will be doing everything we can to minimize the disruption to service, it’s inevitable there will be some. “You can’t make an omelette without breaking some eggs”, as the saying goes.

The key customer information is as follows
- For orders that get delivered on Thursday 1st of Feb we will be putting in place a cut off time of 2pm, we will not be able to accept any orders or additions after that time.
- As part of the switch of ERP we have to restructure our website, at 2pm our existing website will be shut down for approx. 2 hours. Unfortunately it will not be possible to carry over basket/ cart contents, so anything in your basket or cart needs placed before 2pm or it will be lost.
- When our reworked website comes back online you can place orders again and they’ll be in our new pack sizes and codes (see previous blog post for details of changes). It will be the same domains, same bookmarks, same login details as you have now, and looks and functions largely the same as it is in it’s current state.
- We will switch over systems on Wednesday night and await the rubber stamp of approval on Thursday morning before we can start processing any further orders, this will put us on the back foot a little with our order processing and picking, but we fully expect to have no disruption to Friday deliveries, although we would encourage customers who have the option to order earlier in the week to consider stocking up a bit more on their delivery earlier in the week just incase.
- There will be subtle changes to the stationary and documents that the orders go out on, which we will document and send in accompanying letters to explain.


[Click Here to Open Printable Version of this Blog]

 
Added: 12/01/2024
Mid January Update on Our New ERP & Important Customer Info
You may have seen Gary’s video this week on our Facebook page or YouTube Channel in which he announced that our new ERP will be going live on Thursday 1st of February, and as part of that we would be making changes to some codes and pack sizes.

From the links below you can download a letter with our latest news and explanation of some of the things you can expect to see as well as details of some downtime we’ll need to have on our website. Also attached is a spreadsheet detailing the lines that we will be making changes to and a further PDF explaining those changes. As Gary said in this video, some of these changes may effect you, some of them won’t, but it’s worth looking over them to see.

We will continue to keep you as informed as we work through this transition.

Download - New ERP Announcement 2
Download - Items that will have changes from 1st of Feb 2024 - In Excel
Download - Item Changes Explained

[Click Here to Open Printable Version of this Blog]

 
Added: 12/01/2024
Gary Announces Further Details of Our New ERP
You know it must be big news to get Gary on front of a camera, and indeed it is. Check out Gary talking about our new ERP with a cheeky plug for our new Christmas PreSell.
View Video on Youtube
[Click Here to Open Printable Version of this Blog]

 
Added: 23/12/2023
Our New ERP is Just Around The Corner - Announcement 1
Early in 2024 we will be switching to a new ERP system, check out the Announcement Letter at the link below for further details
Click Here to View Announcement 1
[Click Here to Open Printable Version of this Blog]

 
Added: 16/09/2021
Now Accepting Digital Payments with Secure Payment Links
PayLink makes it easy for Glenkrag to start accepting payments online with our simple and secure pay-by-link solution. With Paylink, you can pay for your invoices faster while reducing your risk, with 3D Secure payments.

Easier digital payment acceptance has arrived.
- Share payment links: Glenkrag will send customisable PayLinks directly to our customers through any of your existing digital channels including email, SMS, WhatsApp, social media, AirDrop and messaging platforms. Or use our inbuilt SMS, email or Whatsapp sharing functionality.
- Secure transactions: You’re the customer pay with your preferred digital payment method and we receive payments via our secure payment page. Enjoy the peace of mind that Strong Customer Authentication is fully supported on all PayLink transactions.
- Collect payments and create loyalty with customers: Easily set up recurring, stored card and one-click payments to make it simple to do business with you. We can Issue refunds, reminders and manage payment links end-to-end with the touch of a button.
- For further details: Speak with our Accounts team to set you up for PayLink

[Click Here to Open Printable Version of this Blog]

 
Added: 06/09/2021
Six Improvements to the Glenkrag Website
It’s said that progress is impossible without change, which is why in recent months our website has undergone a number of changes which we hope will have brought our website on in leaps and bounds of progress. Most of these changes have been quite subtle but all with the emphasis on improving functionality.

Here is a breakdown of some of the recent changes we’ve made

We’ve changed the relationship between accounts and their documents
Up until we made this change if you posted an order or discrepancy through the website then it would only be seen by you. Most of our customers only have one account for the store and that isn’t a big issue, but some have multiple accounts, maybe one for the person who orders dry goods, one for the person who looks after the fish and another for someone who does the accounts. If the person who ordered dry goods posted an order then the person who looked after the account couldn’t see it, nor could they see the discrepancy posted by the person who looks after the fish side of the business. We realised that wasn’t ideal, so we’ve now tied the orders and discrepancies you can see to the trading account and not to the individual user. Now when you look at previous orders you’ll see all the previous orders that have been placed online for the store and not just the user. This also allows our Reps to go in and place an order on behalf of the account which will also show up in your previous orders online and they can view and post discrepancies too. You may already have seen our reps using their phones or tablets more to place orders on the road. It should be noted that the shopping basket still remains unique to each user, one user cannot add or remove items to another person’s basket.

We’re importing web orders directly into our Sales Processing system
We’ve recently switched to using an automated tool to produce orders and pass them straight into our Sales Processing system. This might not sound like it has huge benefits for you the customer but actually it does. We previously printed web orders out, manually noted down the discounts and then they were typed back into our Sales Processing system. By importing orders directly we have taken out the manual human processes, reducing the risks of wrong discounts being given or input errors on those orders as well as being better for the environment not to be printing a lot of web orders out only to reprint them.

See your nett basket value
It has always been a bugbear of our website that the basket showed trade price and not the nett price after any discounts or deals had been applied, so the price you seen on the screen was in some cases higher than the price you’d actually pay. It wasn’t ideal for anyone who was trying to place an order to meet a budget. We’ve now changed that, as of the 1st of September all the values in the basket will show any discount that will be applied to the line as well as the nett line value and order totals, this will also filter through to any orders you look up in your order history that are placed after 1st of September.

Mobile View on More devices
For some years now our website has had a dynamic presentation to it, where it checks the screen resolution it’s being viewed on and presents the best fit of three options that we call mobile, tablet and desktop view. Since we first set that up screen resolutions on phones and tablets have got higher and higher which led to the dynamic element of the website often presenting the desktop version of the site where the phone or tablet version would be much easier to use. We’ve now altered how the website chooses which version is displayed and it now shows the mobile version when it’s viewed portrait regardless of the screen resolution. We hope this will now present the best possible user experience for using the website on your phone or tablet and if you want to switch back then simply turn the device and view it landscape, or a lot of phone browsers have an option in them to display the desktop site.

Speeding Up Handling Discrepancies
It’s just over 2 years since we added a discrepancy form to the website and in that time more and more customers have switched to reporting their discrepancies through the website rather than by e-mail and by phone, have you? It’s quick and easy to log a discrepancy on the website and it gives you a log of what you have reported while at our end it makes it easier to have a digital trail to resolve any issues rather than a paper trail which can sometimes go missing. To try and improve efficiencies when resolving discrepancies we’ve now split it into two forms, one for dry goods and one for live goods, or in most cases goods that should have been live. By dividing discrepancies they can now be delivered directly to the correct department to start investigating them and it makes it a much cleaner process to resolve each discrepancy by the department it relates to rather than have a discrepancy which needs passed through two departments to get a resolution.

We’ve blocked ordering discontinued lines
We’ve always altered the descriptions on the website to show when an item had been discontinued, and customers continued to order them and then they get out of stocked when an alternative item may have been available. We didn’t want to instantly remove items that have been discontinued from the website because they makes you think you’ve gone mad that the item was there last week and gone now, so we have taken away the order box on lines that are discontinued. This means they can no longer be ordered and it allows you the opportunity to look for an alternative product so you have something to put on your shelves.


[Click Here to Open Printable Version of this Blog]

 
Added: 04/08/2021
Happy Retirement Ewan
Today we gathered outside to have a presentation for Ewan Cahoon ahead of his retirement on Friday.
Ewan was one of Glenkrag`s first employees having joined the company in November 1982 as a driver before going into sales and becoming the warehouse manager in 1996, the role which he will retire from this week.
Everyone at Glenkrag would like to wish Ewan a Happy Retirement

[Click Here to Open Printable Version of this Blog]

 
Older Posts Oldest Posts
 
 

Warning: Use of undefined constant Y - assumed 'Y' (this will throw an Error in a future version of PHP) in /homepages/28/d429691559/htdocs/glenkrag/2017/includes/inc_footerdesktab.php on line 10
MENU
> Home
> About Us
> Opportunities
> FAQ
> Contact Us
> Blog
 
© Glenkrag Ltd 2024
Unit 7e Kilroot Business Park | Larne Road
Carrickfergus| Co. Antrim | Northern Ireland
Tel: 0(044)2893 351 491 | Fax: 0(044) 2893 351920
24/7 CCTV is used on our premises for the safety of our staff and customers and crime prevention

The Blog

Welcome to the Glenkrag blog, we aim to keep you as informed as possible with the latest news, views and reviews, of products, website updates and anything else which is relevent to our trade.

Added: 28/01/2024
Website Downtime - This Wednesday 2-4pm
We might be starting to sound like a broken record, but we would rather that than have customers lose their basket or miss their order deadline because they did not know.

On Wednesday afternoon our website will be down from 2pm to approx 4pm, this is to facilitate a change of ERP and item structure, anything in your basket at this time will be lost.

[Click Here to Open Printable Version of this Blog]

 
Added: 25/01/2024
New ERP - Next Wednesday/ Thursday
In just one week’s time we’ll be going live with our new ERP system, Epicor Prophet 21.

While we will be doing everything we can to minimize the disruption to service, it’s inevitable there will be some. “You can’t make an omelette without breaking some eggs”, as the saying goes.

The key customer information is as follows
- For orders that get delivered on Thursday 1st of Feb we will be putting in place a cut off time of 2pm, we will not be able to accept any orders or additions after that time.
- As part of the switch of ERP we have to restructure our website, at 2pm our existing website will be shut down for approx. 2 hours. Unfortunately it will not be possible to carry over basket/ cart contents, so anything in your basket or cart needs placed before 2pm or it will be lost.
- When our reworked website comes back online you can place orders again and they’ll be in our new pack sizes and codes (see previous blog post for details of changes). It will be the same domains, same bookmarks, same login details as you have now, and looks and functions largely the same as it is in it’s current state.
- We will switch over systems on Wednesday night and await the rubber stamp of approval on Thursday morning before we can start processing any further orders, this will put us on the back foot a little with our order processing and picking, but we fully expect to have no disruption to Friday deliveries, although we would encourage customers who have the option to order earlier in the week to consider stocking up a bit more on their delivery earlier in the week just incase.
- There will be subtle changes to the stationary and documents that the orders go out on, which we will document and send in accompanying letters to explain.


[Click Here to Open Printable Version of this Blog]

 
Added: 12/01/2024
Mid January Update on Our New ERP & Important Customer Info
You may have seen Gary’s video this week on our Facebook page or YouTube Channel in which he announced that our new ERP will be going live on Thursday 1st of February, and as part of that we would be making changes to some codes and pack sizes.

From the links below you can download a letter with our latest news and explanation of some of the things you can expect to see as well as details of some downtime we’ll need to have on our website. Also attached is a spreadsheet detailing the lines that we will be making changes to and a further PDF explaining those changes. As Gary said in this video, some of these changes may effect you, some of them won’t, but it’s worth looking over them to see.

We will continue to keep you as informed as we work through this transition.

Download - New ERP Announcement 2
Download - Items that will have changes from 1st of Feb 2024 - In Excel
Download - Item Changes Explained

[Click Here to Open Printable Version of this Blog]

 
Added: 12/01/2024
Gary Announces Further Details of Our New ERP
You know it must be big news to get Gary on front of a camera, and indeed it is. Check out Gary talking about our new ERP with a cheeky plug for our new Christmas PreSell.
View Video on Youtube
[Click Here to Open Printable Version of this Blog]

 
Added: 23/12/2023
Our New ERP is Just Around The Corner - Announcement 1
Early in 2024 we will be switching to a new ERP system, check out the Announcement Letter at the link below for further details
Click Here to View Announcement 1
[Click Here to Open Printable Version of this Blog]

 
Added: 16/09/2021
Now Accepting Digital Payments with Secure Payment Links
PayLink makes it easy for Glenkrag to start accepting payments online with our simple and secure pay-by-link solution. With Paylink, you can pay for your invoices faster while reducing your risk, with 3D Secure payments.

Easier digital payment acceptance has arrived.
- Share payment links: Glenkrag will send customisable PayLinks directly to our customers through any of your existing digital channels including email, SMS, WhatsApp, social media, AirDrop and messaging platforms. Or use our inbuilt SMS, email or Whatsapp sharing functionality.
- Secure transactions: You’re the customer pay with your preferred digital payment method and we receive payments via our secure payment page. Enjoy the peace of mind that Strong Customer Authentication is fully supported on all PayLink transactions.
- Collect payments and create loyalty with customers: Easily set up recurring, stored card and one-click payments to make it simple to do business with you. We can Issue refunds, reminders and manage payment links end-to-end with the touch of a button.
- For further details: Speak with our Accounts team to set you up for PayLink

[Click Here to Open Printable Version of this Blog]

 
Added: 06/09/2021
Six Improvements to the Glenkrag Website
It’s said that progress is impossible without change, which is why in recent months our website has undergone a number of changes which we hope will have brought our website on in leaps and bounds of progress. Most of these changes have been quite subtle but all with the emphasis on improving functionality.

Here is a breakdown of some of the recent changes we’ve made

We’ve changed the relationship between accounts and their documents
Up until we made this change if you posted an order or discrepancy through the website then it would only be seen by you. Most of our customers only have one account for the store and that isn’t a big issue, but some have multiple accounts, maybe one for the person who orders dry goods, one for the person who looks after the fish and another for someone who does the accounts. If the person who ordered dry goods posted an order then the person who looked after the account couldn’t see it, nor could they see the discrepancy posted by the person who looks after the fish side of the business. We realised that wasn’t ideal, so we’ve now tied the orders and discrepancies you can see to the trading account and not to the individual user. Now when you look at previous orders you’ll see all the previous orders that have been placed online for the store and not just the user. This also allows our Reps to go in and place an order on behalf of the account which will also show up in your previous orders online and they can view and post discrepancies too. You may already have seen our reps using their phones or tablets more to place orders on the road. It should be noted that the shopping basket still remains unique to each user, one user cannot add or remove items to another person’s basket.

We’re importing web orders directly into our Sales Processing system
We’ve recently switched to using an automated tool to produce orders and pass them straight into our Sales Processing system. This might not sound like it has huge benefits for you the customer but actually it does. We previously printed web orders out, manually noted down the discounts and then they were typed back into our Sales Processing system. By importing orders directly we have taken out the manual human processes, reducing the risks of wrong discounts being given or input errors on those orders as well as being better for the environment not to be printing a lot of web orders out only to reprint them.

See your nett basket value
It has always been a bugbear of our website that the basket showed trade price and not the nett price after any discounts or deals had been applied, so the price you seen on the screen was in some cases higher than the price you’d actually pay. It wasn’t ideal for anyone who was trying to place an order to meet a budget. We’ve now changed that, as of the 1st of September all the values in the basket will show any discount that will be applied to the line as well as the nett line value and order totals, this will also filter through to any orders you look up in your order history that are placed after 1st of September.

Mobile View on More devices
For some years now our website has had a dynamic presentation to it, where it checks the screen resolution it’s being viewed on and presents the best fit of three options that we call mobile, tablet and desktop view. Since we first set that up screen resolutions on phones and tablets have got higher and higher which led to the dynamic element of the website often presenting the desktop version of the site where the phone or tablet version would be much easier to use. We’ve now altered how the website chooses which version is displayed and it now shows the mobile version when it’s viewed portrait regardless of the screen resolution. We hope this will now present the best possible user experience for using the website on your phone or tablet and if you want to switch back then simply turn the device and view it landscape, or a lot of phone browsers have an option in them to display the desktop site.

Speeding Up Handling Discrepancies
It’s just over 2 years since we added a discrepancy form to the website and in that time more and more customers have switched to reporting their discrepancies through the website rather than by e-mail and by phone, have you? It’s quick and easy to log a discrepancy on the website and it gives you a log of what you have reported while at our end it makes it easier to have a digital trail to resolve any issues rather than a paper trail which can sometimes go missing. To try and improve efficiencies when resolving discrepancies we’ve now split it into two forms, one for dry goods and one for live goods, or in most cases goods that should have been live. By dividing discrepancies they can now be delivered directly to the correct department to start investigating them and it makes it a much cleaner process to resolve each discrepancy by the department it relates to rather than have a discrepancy which needs passed through two departments to get a resolution.

We’ve blocked ordering discontinued lines
We’ve always altered the descriptions on the website to show when an item had been discontinued, and customers continued to order them and then they get out of stocked when an alternative item may have been available. We didn’t want to instantly remove items that have been discontinued from the website because they makes you think you’ve gone mad that the item was there last week and gone now, so we have taken away the order box on lines that are discontinued. This means they can no longer be ordered and it allows you the opportunity to look for an alternative product so you have something to put on your shelves.


[Click Here to Open Printable Version of this Blog]

 
Added: 04/08/2021
Happy Retirement Ewan
Today we gathered outside to have a presentation for Ewan Cahoon ahead of his retirement on Friday.
Ewan was one of Glenkrag`s first employees having joined the company in November 1982 as a driver before going into sales and becoming the warehouse manager in 1996, the role which he will retire from this week.
Everyone at Glenkrag would like to wish Ewan a Happy Retirement

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© Glenkrag Ltd 2024
Unit 7e Kilroot Business Park | Larne Road
Carrickfergus| Co. Antrim | Northern Ireland
Tel: 0(044)2893 351 491 | Fax: 0(044) 2893 351920
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